FAQ
Are the lights 100% WaterProof?
Yes, the lights have an IP68 waterproof rating, meaning it is fully protected from dust, debris, and water, and can be fully submerged up to 1 meter.
Do the Lights Need Batteries?
This product does not require batteries. A charging cable is included, and the lights come pre-charged.
Why Won't my Lights Turn on With the Remote?
No need to worry. Upon first receiving the lights, use the on/off switch located on the back to turn them on. After that, the remote will handle the operation. If the remote stops working, the lights likely need to be recharged.
Why Won't The Glue Come Out? It Seems Clogged.
It’s completely normal for glue to harden slightly around the opening during shipping. Simply use a toothpick or similar tool to clear the blockage, which should resolve the issue. If the problem persists, feel free to contact us, and we’ll provide a solution within 24 hours.
How do I know if the ShowerHead will fit in my shower?
Our filtered shower head is built with an international universal interface, likely to fit any and all standard shower head fittings.
Are the Lights Difficult to Setup?
Simply apply three strips of the included adhesive and mount it to any surface inside your shower or bath. However, it is not recommended to apply the mount to drywall or painted surfaces, as it may strip the paint. The adhesive is safe for use on tile, acrylic, fiberglass, steel, cast iron, plastic, and cast polymer, making it compatible with nearly all shower materials. Please note, Tranquil Shower LLC is not responsible for any minor damage caused by applying the adhesive to unapproved surfaces.
What if I Want to Remove the Lights or Change Where They Are Placed? is Removing the Mount and the Glue Difficult?
Removal is simple and should leave no residue if done correctly. Use a sharp object, such as a knife or razor blade, to carefully peel the mount from the wall. After removing the mount, pour hot water over the adhesive and use the same sharp object to scrape it off. The sharper the tool, the easier the glue will come off, leaving no residue behind. For any questions about install or removal please feel free to reach out and someone from our team will respond within 24 hours.
Can I return my item if I am not satisfied with it?
Absolutely, we have a 30 day money back guarantee, simply send the item back and we will grant you a full refund.